Frequently Asked Questions
How do I sign up for a class?
When can I sign up for classes?
The booking window opens each week on Sunday at 12 pm through the following Monday.
What do I need to bring?
We provide you shoes for Burn Cycle, gloves for BurnBox and a mat for Burn Yoga. Your shoes will be in the cubby below the check-in tablets. Gloves and Mats will be ready for you in the Kickboxing/Yoga room. You are welcome to bring your own shoes, gloves or a yoga mat as well. (For cycling shoes, our clip-in pedals are SPD or Delta compatible) All items are available for purchase.
If I buy a package can I use the credits for any format?
What happens if I can’t make a class I signed up for?
If it is 12 hours before your class start time you can log into your account and cancel the class. If it is less than 12 hours before your class start time you will either lose the credit or if you are on a monthly membership you will be charged a $20 late cancellation fee.
What is proper attire for classes?
Burn Cycle – We recommend comfortable workout attire, including padded bicycle shorts. Try and avoid wearing long pants that could get caught in the pedals. We provide shoes or you can bring your own with SPD or Delta clips.
BurnBox – We recommend workout attire where you can move around easily. Shoes are required
Burn Yoga – We recommend, form-fitting clothing so that you can move easily and see each area of the body, with socks or bare feet. Please visit our full retail section to purchase our branded Burn apparel.
What time should I arrive to class to set up?
For first time clients we ask you arrive 20 minutes before the class begins. This will allow our staff and instructors to properly get you set up for the class you are taking. Bikes, bags and mats will be given away 3 minutes before class if you have not checked in. If you are running late please call our studio and let them know. We are unable to let clients into class 10 minutes after class starts as it’s a distraction to other clients.
How long are classes?
Most classes are 45 minutes long unless otherwise specified.
Can I share credits with friends or family?
Credits can be shared, though we encourage everyone to have their own account. All-Access plans must be used by only the named account holder.